Refund policy

At Griffin Events Company, we want to give our customers the most enjoyable experience, one that will keep you coming back time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

Gifts and Party Favors

Since each piece is customizable and made to order all purchases are final sale and non-refundable. If your product arrives damaged, please email griffineventsco@gmail.com and we will be in contact with you. 

Griffin Events Co. Balloon Installment and Rentals

All installments created with any bases, pipes, or mosaic numbers/letters/customs are rentals and will need to be picked up after your event is over and subject to additional charges. We are not responsible for anything mother nature may cause, but we do everything we can to prevent her from ruining a good time. Our balloons are made from rubber and latex. We are held not responsible for any latex allergic reactions.

Please remember that you are paying for every moment that goes into creating your installment, not just for the price of materials. Orders are subject to installation, delivery fees, and taxes. All customers will be asked to submit a deposit which will be put towards the total price of the balloon installment.

Refund Policy:
Cancellations 2+ weeks before your event: 100% refund of deposit
Cancellations 7-13 days before event: 25% refund
Cancellations 0-6 days before event: 0% refund