Because We Care

At Griffin Events Company, we want to give our customers the most enjoyable experience, one that will keep you coming back time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

Griffin Events Co. Balloon Installment and Rentals

All installments created with any bases, pipes, or mosaic numbers/letters/customs are rentals and will need to be picked up after your event is over and subject to additional charges. We are not responsible for anything mother nature may cause, but we do everything we can to prevent her from ruining a good time. Our balloons are made from rubber and latex. We are held not responsible for any latex allergic reactions.

Please remember that you are paying for every moment that goes into creating your installment, not just for the price of materials. Orders are subject to installation, delivery fees, and taxes. All customers will be asked to pay in full before the event.

Refund Policy:
Cancellations 2+ weeks before your event: 100% refund 
Cancellations 8-13 days before event: 25% refund
Cancellations 0-7 days before event: 0% refund

Rain or Shine Griffin Events Co. will be there for you big day. If you choose to cancel your event the day or week of, due to inclement weather, you will not receive a refund. Materials and installations have already been prepared and purchased for your event. If you are planning on rescheduling or have another upcoming event, you may ask for a credit for the future use.